Data Deletion

This page explains how to delete or disconnect data associated with Postvertise, based on what the product currently supports.

Self-service social-account disconnection is available to Creators. Self-service full account deletion is available to authenticated Creators and Brands from Dashboard → Settings.

Sign in, open Dashboard → Settings, and use Delete account in the Danger Zone. Confirm in the dialog to permanently delete your Postvertise account.

Account deletion removes or anonymizes personal account data as described in Section 5, disconnects connected social accounts, and ends authenticated access. The API endpoint is DELETE /api/account for the authenticated session owner only. Deletion does not promise immediate or complete removal of every record held by Stripe or of every financial record Postvertise must retain.

If you cannot sign in, email support@postvertise.com from the email address on your account and include: (1) the subject “Account deletion request”; (2) your account email; (3) your username if any; and (4) whether you are a Creator or Brand.

We will verify that you control the account before processing offline requests.

Creators can disconnect Instagram, Facebook, TikTok, or X connections from Dashboard → Social Accounts.

Confirm Disconnect in the dialog. Postvertise then deletes that connection’s stored OAuth credentials and synced social snapshots, metrics, and content items for that account.

Prefer self-service disconnect (Section 3) for a specific provider connection, or full account deletion (Section 2) to remove all connections on the account.

If you cannot access the account, request help using the contact process in Section 2 and identify the provider and username/handle if known.

Deleting data held by Postvertise does not delete your account or content on Instagram, Facebook, TikTok, or X. Use each platform’s own settings for that.

Postvertise deletes stored credentials and connection data on its side. Provider-side token revocation is not implemented in the current OAuth integrations.

Social disconnect removes, for that connection: provider credentials/tokens, social account row, sync state, snapshots, audience/profile metrics, derived metrics, and ingested content items.

Self-service account deletion removes authentication material (sessions, unused magic-link tokens, stored passwords when present), disconnects social accounts as above, and removes profile personal information when the account has no shared marketplace or financial history that must remain referentially intact.

When campaign or payment history involves another party or financial evidence must be preserved, Postvertise may keep the relationship and financial records required for referential integrity, accounting, fraud prevention, or legal purposes and replace personal profile fields with anonymized placeholders so private information is not exposed.

Anonymized marketplace stubs may remain where foreign keys require them so campaign history for the other party is not destroyed.

Payment, earning, transfer, and related Stripe webhook records may be retained or anonymized where reasonably necessary for operational, contractual, accounting, fraud-prevention, dispute, or legal purposes. The application does not currently encode a coded TTL purge for those financial records.

Deleting a Postvertise account does not necessarily delete Stripe Customer or Connect objects. Stripe may retain information independently under its own policies and legal requirements.

Some information may also remain where reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, or backup integrity.

The application does not currently encode a published retention schedule or automated purge SLA for backups and logs.

Social disconnect and self-service account deletion take effect when the corresponding API succeeds (typically immediately in-product).

No guaranteed calendar SLA for offline/operator-assisted deletion or backup purge is implemented in software.

RightBack.com LLC d/b/a Postvertise

Email: support@postvertise.com

Also see Privacy Policy, Social Data Disclosure, Terms of Service, and Contact.